Someday Store

 

 

Someday Store Returns Policy

At Someday, we do our best to ensure that all the information you require to make a purchase is readily available,
however if you need additional information about sizing or any other item specifics, please, do not hesitate to ask
by mailing us at [email protected].

In the event that your purchase does not live up to your expectations you may return your order to the following address:

Someday Store
Level 3, Curtin House
252 Swanston St
Melbourne
VIC 3000
Australia  

Please read the following instructions and terms before sending a return package.

 

EXTENDED CHRISTMAS RETURNS:

The Christmas and Holiday period can be hectic! Someday is helping out by offering an extended returns period for all
Christmas purchases.

  • Returns will be accepted until 18 January 2013.
  • This extended return period applies to orders placed on or before 26 December 2012.

Someday Store wishes you a very merry Christmas and a happy holiday period! Have fun and be safe!

 

EXCHANGE/REFUND:

All claims for exchange / return must be made within 10 days of the goods being received, with the exception of special promotions
in which the period for exchange will be clearly defined. 

Before returning any items for exchange/refund please email us at [email protected] with the following information:

  • order number
  • items to be returned
  • reason for return
  • if you wish to exchange the item(s) please include the specifics of the item(s) you wish to exchange to including;
    • brand name
    • item name
      • colour and size details

Upon approval, instructions for the return will be sent via email. Please await our response before sending the item(s).

Please note:

  • Items returned for exchange or refund must be returned in protective packaging with no tape or adhesives
    attached to the item or it's packaging.
  • Caps and hats are to be returned in a box to protect them from being squashed out of shape.
  • Items must be in new, resalable condition, unused, with all tags and original packaging intact.
  • Someday reserves the right to refuse a refund if the returned item does not comply with these requirements.

The customer will cover the cost of return postage. In the case of an exchange, Someday Store will post the new items free of charge.
The cost to the customer of the return delivery will not be refunded in any case.

 

WARRANTY CLAIMS

All products sold by Someday Store come with a 12 month warranty. The warranty covers defects in manufacturing.
It does not cover wear and tear from regular use, or use of the product for purposes other than it was intended for.

To make a warranty claim:

  • In person – you may return the item to Someday Store to have it appraised by store staff at the above listed address.
  • Online – please send an email to [email protected] detailing your claim. Be sure to include the following information:
    • order number
    • description of fault
    • any details of how and when the fault occurred
    • detailed and in-focus photographs of the fault area.

    • Please note that our suppliers handle warranty claims in different ways. Please do not send your claim before receiving a
    confirmation email from Someday store detailing the procedure for your particular claim.